Student support services

Graduate students at UNBC are supported by multiple departments on campus. Our office, embedded within the Office of the Registrar, guides students with administrative tasks related to their student lifecycle (see the summary section below). This section of our website also outlines where graduate students can find supports located outside of our office. 

Graduate Administration Office Role

Our office supports graduate students through administrative and operational tasks related to their student lifecycle, including:

Other Student Services

A number of other student service units also support graduate students.  This guide will help you understand where to direct your inquiry.

Registration guide

Tuition and fees

 

Academic concerns (e.g. questions about your program of study, course selection, courses, required forms, etc.)

Contact your program directly. For students with supervisors, contact your supervisor first. If you don't have a supervisor, reach out to the Program Administrative Assistant/Chair. A list of contacts is available here. Questions about a specific course should be sent directly to the instructor you are taking, contact your instructor (course delivery details, textbook info, accessing course material, if course content aligns with your own research, etc.).

Academic Success Centre (ASC)

Located in the Learning Commons on the first floor of the Library, the Academic Success Centre (ASC) offers a variety of face-to-face and drop-in tutoring services, including online support. All of the ASC services are free to UNBC students. More information can be found on the ASC’s website.

Access Resource Centre (ARC)

The Access Resource Centre (ARC) is to assist in reducing the physical, attitudinal and systemic barriers faced by students with disabilities. For information on accommodation and support, email asc@unbc.ca or visit the Access Resource Centre website.

Awards

Please note that awards are not applied to student accounts until the first day of classes (including PhD Tuition waivers). More info on these pages:

Contact awards@unbc.ca with any questions you may have. 

Career Centre

The UNBC Student Career Centre provides services for all students and alumni (graduate and undergraduate), plus employers in our community. Visit the website for services including part-time and full-time job opportunities, employer recruitment and information sessions, annual career fairs, and more. 

Charles Jago Northern Sport Centre

The campus gym features an indoor soccer field, wieght rooms, squash court, our Timberwolves’ basketball courts (come cheer on your team on game-day!) and much more. Visit the Northern Sport Centre website for contact information, services, event calendar, and announcements.

Counselling & Wellness Services

Counselling services are available to Prince George and regional UNBC students with an active student number. The Prince George Campus Counselling Services office is in the Library Building at room 5-168. Visit the website for more information.

Financial questions

Information about billing, collection and payment arrangements can be found on the finance website.

First Nations Centre

Visit the website for contact information, events, and services.

Food Services

Food options on the Prince George Campus can be found here on the Food Services website.

Geoffrey R. Weller Library

The Geoffrey R. Weller Library is located in building 5. Did you know that you can book a group study space; use Library printers to print, copy, and scan; learn how to get started with research; get one-on-one research support from a librarian or archivist, etc.?. More services and office hours can be found on the Library’s website.

Graduate Student Lounge and Computer Lab

Located on Student Success Street near the Bentley Centre, The Northern BC Graduate Student Society (NBCGSS) oversees access to Graduate Student  spaces. Contact NBCGSS at their website.

Graduate Student Office Space

Students can visit this website to obtain the required desk assignment agreement and key request form.

Students complete the forms, having their supervisor provide the authorizing name and signature on the key request form. Students email both completed forms to research@unbc.ca with subject line ‘Grad office space request-student name’

The Office of Research and Innovation will:

  • Assign an office number and desk number (if no space is available you will be notified of your placement on the wait list), and,
  • Forward the completed key request form (signed off by the Director, Research and Innovation) to Facilities for processing.

Please note Facilities will contact the student once the form has been processed. Contact research@unbc.ca with any questions.

International Student Questions

Contact the International Office (ie@unbc.ca) for assistance with study permits, letters to enter Canada etc): The International staff assist our international students with much more than just paperwork! 

Interfaith Spiritual Care Centre 

Visit the Interfaith Spiritual Care Centre website for contact information and spiritual meetings/services.

Medical Clinic

UNBC Medical Clinic is in the Library Building on the Prince George Campus at room 5-161. The Medical Clinic serves registered UNBC students during their time in Prince George. See detailed medical services offered on the Medical Clinic website.

Registration

The Office of the Registrar supports registration-related inquiries. You can send questions and your registration requests to registration@unbc.ca and will receive confirmation when your registration is processed. You can also view your registration status in your student account. Visit the quick guide for registration for more information.

PhD Tuition Award

Students who are admitted to the PhD program will automatically receive their PhD Tuition Award (applied to their account) when they first start. However, renewals will not be processed unless a current progress report is on file. Progress reports are due in the Spring semester for Spring and Fall admits, and in the Fall semester for Winter admits every year after starting the degree. PhD Tuition Awards are applied AFTER the first day of classes. If your waiver has not been applied, check first that you have recently submitted a progress report. If you have not, submit it asap and email awards@unbc.ca to advise that your progress report has been submitted. If you have submitted a progress report and your waiver has not been applied, please wait until after the add/drop period to inquire.

Please note: you must be in good standing to receive the award. This means maintaining a minimum GPA, having all required forms on file, no fees owing and achieving candidacy in the required timeframe (within 2 years).

All questions should be directed to awards@unbc.ca.

Security Services (on campus)

UNBC security services are located west of the main library entrance in the Agora. Security responds to emergencies and provides first aid. This is also where UNBC’s Lost and Found is located, Try our Safe Walk program (walking employees, students and visitors to their destination on campus). Call Security at 250-960-7058.

Student Housing

You can contact Student Housing by email at housing@unbc.ca or go to the Housing website for information.

Student ID card

Every student needs a student card! Look you best! Order your student ID card online online and pick it up at the Cashier's Office. Please note, you cannot pick up your student ID card from the front desk for the Registrar's Office.

Teaching assistant positions

Current TA postings are available on the Career Opportunities website. Graduate Teaching Assistants are members of CUPE 2278.

Tuition fees and Payments

Information about the Cashier’s Office, payments, UPass, Health/Dental opt-out, parking and more can be found on the Cashier's website. The Cashier's Office is located across from Security near the main entrance.  

NEW IN 2025 Fall: UNBC has partnered with PayMyTuition for domestic and international tuition payment options. Please note that the front desk for the Registrar's Office does not process payments.