ITS Maintenance/Information for this week: May 6th to May 13th

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice:  

UNBC.ca Website Maintenance: May 6th || Time: 10:00 pm to 12:00am

  • unbc.ca will be unavailable during this maintenance window. 

Papercut Upgrade: Tuesday, May 6th || Time: 4:00pm to 6:00pm

  • During this maintenance, printing/scanning/copying will be unavailable.  

BCNet Network updates: Thursday, May 8th || Time: 6:00 pm to 7:00pm 

  • BCNET will be performing routine core network updates. This work is part of BCNET's network modernization.
  • Members may observe a short interruption (less than 5 minutes) during this maintenance.

Network Patching : Thursday, May 8th || Time: 8:00 pm to 10:00pm 

  • Network services may be intermittent during this time.  

Oracle Upgrade: Tuesday, May 13th || Time: 9:00pm to 1:00am 

Systems unavailable during this maintenance: 

  • myUNBC (Limited functionality) 
  • Users who are unable to access myUNBC for Moodle & Outlook please use the links provided below:
  • https://moodle.unbc.ca/ & https://outlook.office.com/mail/
  • myUNBC Student Account  
  • Banner Admin Pages/Banner Access Management - banner.unbc.ca 
  • Self-Service Banner - ssb.unbc.ca 
  • Argos Reports - reports.unbc.ca 
  • FAST - fast.unbc.ca 
  • Ellucian Workflow (Leave Requests) 
  • ARC - arc.unbc.ca 
  • Infosilem 
  • UNBC phone list 

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below. 

IT Service Desk Contact Information: 

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.