ITS Maintenance/Information for this week: May 13th to May 19th

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice:  

Tuesday, May 13th || Time: 9:00pm to 1:00am 

Oracle Upgrade - Systems unavailable during this maintenance


Student-Focused:


Staff-Focused:

  • Banner Admin Pages/Banner Access Management - banner.unbc.ca
  • Self-Service Banner - ssb.unbc.ca
  • Argos Reports - reports.unbc.ca
  • FAST - fast.unbc.ca
  • Ellucian Workflow (Leave Requests)
  • Infosilem
  • ARC - arc.unbc.ca 
  • UNBC phone list

 

Thursday, May 15th  || Time: 10:30pm 

Windows Workstation patching- (all desktops and laptops running Windows) 

  • Important information regarding the release and install of Software Security Updates for UNBC Workstations
  • Security Updates are available to install from Tuesday, May 13th at 12:30pm
  • Please follow restart instructions prior to the Thursday, May 15th at 10:30pm, when restarts will occur automatically 

Windows Server Maintenance 

  • All Windows servers are impacted- FAST access may be intermittent during this time.  

Linux Host Maintenance 

  • All Linux hosts are impacted 

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below. 

IT Service Desk Contact Information: 

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.