ITS Maintenance Notice: May 20th to May 26th

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

Papercut Upgrade: Tuesday, May 20th || Time: 4:00pm to 6:00am 

  • During this maintenance, printing/scanning/copying will be unavailable.

      

F5 Upgrade: Thursday, May 22nd || Time: 8:00pm to 12:00am

During this maintenance, users may experience service interruptions on the following applications:

  • Banner
  • FAST
  • VDI (Virtual Desktop Infrastructure)
  • Ellucian Experience (Student Portal)

 

Palo Alto Patching- Monday, May 26th 

  • Updates to the firewall on VPN3 requires a VPN Outage starting at 5:00pm for up to 1 hour. This VPN is limited to specific groups and people.
  • Updates to the firewall on VPN2 will cause Network Interruptions starting at 10:00pm for up to 2 hours. This is the main UNBC community VPN. 

Important Note: During an outage of the Firewall on VPN 2, the network is functionally offline. All access to UNBC resources will be unavailable.

 

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.