IT Service Desk

Phone: 250-960-5321 (Local 25321)
Toll-free: 1-866-960-5321
Email: support@unbc.ca
Location: LAB 8-262

Hours of operation

Monday to Friday
8:00 a.m. to 4:00 p.m.
Closed daily from 12:00 p.m. to 12:30 p.m.

IT Support System

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RoboGarden Machine Learning & AI Bootcamp Info Session

Jan 14, 2025 - 4:00 pm to 5:00 pmOnlineZoom

RoboGarden Machine Learning & AI Bootcamp Info Session

Apr 08, 2025 - 2:00 pm to 3:00 pmOnlineZoom

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ITS Maintenance Digest - Week of October 1st to October 7th

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Digest - Week of September 17th to September 23rd

ITS Maintenance/Information for this week:
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Digest - Week of August 20th to August 26th

ITS Maintenance/Information for this week

ITS Maintenance Digest - Week of July 16th to July 22nd

Wednesday, July 17th || Time: 8:00pm to 12:00am
Some network changes are required that will affect some systems for a brief period of time. These include but not limited to:
• Banner
• Wi-Fi
• GitLab
• FAST
• myUNBC

Thursday, July 18th || Time: 10:00pm – 4:00am
Windows Server Maintenance
• All Windows Servers are impacted – FAST access may be intermittent during this window.

Linux Host Maintenance
• All Linux hosts are impacted

ITS Maintenance Digest - Week of June 2nd to June 8th

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Building 4 Network Maintenance || Friday, January 19th || 6:30am - 7:00am

Jan 18, 2024

ITS Maintenance Notice: Building 4 Network Maintenance || Friday, January 19^th || 6:30am - 7:00am

Building 4 Network Maintenance: ITS will be performing maintenance on the network in Building 4 (Research Laboratory) from 6:30am to 7:00am, users may experience multiple connection interruptions during this maintenance period.

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

Telephone: 250-960-5321
Toll Free: 866-960-5321
Email: support@unbc.ca
Web: unbc.ca/its
Customer Support Portal: support.unbc.ca
Service Desk hours: Monday - Friday 8:00am to 4:00pm
- Closed daily from 12:00pm to 12:30pm
Located on the second floor of the Teaching Lab, room 8-264.