Food Services Contract 2020

UNBC currently contracts the services of a campus vendor who is the sole provider of Retail Food Services, Dining Hall Services and Catering at the University outside of spaces operated by the Northern Undergraduate Student Society (NUGGS). With the University's current vendor contract set to expire soon, the Business Services department is taking this opportunity to engage with the UNBC community to explore the future of food on campus.

The management of the Food Services contract on campus is the responsibility of Business Services, who are accountable to the University to report and garner feedback. The department sets the expectation for the contractor based on campus feedback and within the terms of the current contract.

To assist with engagement activities, Business Services has established a Food Services Guiding team, whose members represent all aspects of the UNBC community. The team will work to maximize consultation efforts to obtain a diverse range of feedback that will inform the Business Services team and aid in decision-making about the future of food services at the UNBC Prince George campus. Consultation efforts are designed to ensure that the University creates a new food services plan that aligns with community culture and meets the unique needs and preferences of students, faculty and staff while adhering to growth and innovation in food service practices.


  • August 2019 RFP draft completion / review
  • September 30, 2019 - Issue of Request for Proposal
  • October 17, 2019 - Mandatory Site Visit
  • November 5, 2019 - Proponent’s Inquiries
  • November 13, 2019 - University’s Answers
  • November 27, 2019 - Due Date for Submission of Proposals
  • Mid - December 2019 – Evaluation / Short-list Proponent(s), if any
  • Week of January 13, 2020 - Presentation(s), if any. All Proponent(s) must meet all requirements before they are invited to make a presentation.
  • January / February 2020 - Proponent(s) Negotiations, if any
  • February 2020 - Recommendation, if any, to Board of Governors
  • February 2020 - Award, if any
  • March 2020 - Issuance by UNBC of Service Contract
  • August 1, 2020 - Contract Start Date, if any

Planning Activities:
To develop an RFP that reflects the broad needs and wants of the UNBC community, Business Services completed the following activities:

  • Conducted audit. Audited the existing contract to assess challenges and opportunities to address in next contract.
  • Reviewed existing feedback. Reviewed feedback to create priority action items in the next contract, based on existing satisfaction levels.
  • Consulted sector expertise. Conducted one-on-one interviews with post-secondary Food Service contract managers, attended the Canadian University Food Services Association conference, and entered into a contract with University Food Service expert, Frank Miller, for advising services. The purpose of these consultations was to identify top trends in University Food Services and establish potential best practices that fit UNBC’s context.
  • Established Food Service Guiding Team. The 16-member Food Services Guiding team represents a variety of stakeholder groups on campus. The group was tasked with soliciting feedback from their respective networks, and representing differing points of view to guide the future of Food Services on campus. This team has met six times since February 2019, and will continue to meet regularly throughout the RFP process.
  • Engaged campus. Coordinated a series of campus engagement activities, beginning in spring 2018. Students, faculty and staff contributed 3500+ responses to surveys, focus groups, interception interviews, graffiti boards, open house feedback requests, website feedback forms, and student-led engagements.
  • Themed feedback. Identified priorities and high-level directives based on campus feedback.
  • Analyzed options. Seek strong alignment with UNBC Strategic Road Map and positive impact on Student Experience. Consider risk, financial impact and required resources.

The shortlisted Food Services RFP proponents are invited to make a presentation to the UNBC community as part of the evaluation process. Presentations are open to students, faculty and staff to attend. The purpose of these presentations is for proponents to overview their proposals, provide information, and respond to questions. Please focus questions on the contents of the presentation, and send feedback by email to Your feedback is important to the selection process and will be carefully reviewed by the evaluation committee.

The schedule for presentations is as follows:
Compass Group Canada | Jan 13, 2020 | 10am-12pm | Bentley Centre (7-172)
Sodexo Canada | Jan 14, 2020 | 10am-12pm | Bentley Centre (7-172)
Dana Hospitality | Jan 15, 2020 | 10am-12pm | Bentley Centre (7-172)