Supervisor Fundamentals Course - Navigating Conflict - Virtual Delivery

Effective conflict mitigation is essential to every workplace. This course will help you confront conflict as both a challenge and learning opportunity for yourself and others in building a cohesive work environment.

Topics that will be covered include a variety of conflict-resolution approaches, such as Thomas-Kilmann's five different conflict-handling styles; Stone, Patton and Heen's Difficult Conversations; and Neuro-Linguistic Programming's Perceptual Positions.

This course is being delivered virtually with live instruction and interaction. It can be taken on its own or as a component of the Supervisor Fundamentals Certificate.

Learning Outcomes

  • Develop tools & knowledge that will help to build rapport
  • Determine how to create understanding
  • Explore methods to demonstrate genuine empathy
  • Discover strategies that will contribute significantly to effective conflict resolution
Virtual Classroom
Winter 2021
Date & Time:
2 Mar 2021 to 11 Mar 2021
  • Tuesday and Thursday (March 2, 4, 9, 11) 8:30am - 12:00pm
Instructor: Price:
Registration Deadline:
February 20, 2021

Course Requirements

Students must have a computer with webcam in order to attend class and participate in exercises and knowledge checks.