Integrated Services provides coordinated operational support across Student Financial Services, IT Client Services, and Facilities Administration Support. This collaborative model enhances service efficiency, strengthens user experience, and promotes cross-functional teamwork.
Led by the Manager, Integrated Services, the department works closely with technical leads in Finance, Information Technology, and Facilities, and engages institutional partners to ensure strategic alignment and accountability.
Our service areas
Working in collaboration with the UNBC Finance Department, the Student Financial Services team in the Office of Shared Services oversees:
- Payment plans
- Student refunds
- Tuition and fee inquiries
- Payments processing
- ID cards
- Cheque requisitions
- Professional development claims
- Travel claims
- U-Pass
- Tuition tax receipts
- Direct deposit authorization
Services available through the Office of Shared Services IT services include:
- IT support requests
- Wi-Fi support and access requests
- Multi-factor authentication help, device registration, and tokens
- Login help with computer accounts
- Basic user education for computer accounts
- myUNBC student accounts and access
- Audiovisual and classroom training and support
- Virtual desktop
- End user Compute support
- Printer troubleshooting
- Software and app updates, basic training, and knowledge base
- Email and calendars
- File sharing and collaboration
- Library services
- Network wall port identification and troubleshooting
- E-waste disposal and processing
- Wi-Fi access point replacements
- Initial troubleshooting
Facilities services available through the Office of Shared Services include:
- Electronic access and physical key requests
- Janitorial services management
- Maintenance inquiries
Core functions
- Delivering integrated finance, IT, and facilities administration support;
- Streamlining and optimizing service workflows;
- Driving innovation and process improvements;
- Ensuring compliance, quality, and user satisfaction;
- Supporting institutional goals through cross-unit collaboration; and
- Student fee assessment and collection.
Integrated Services plays a central role in advancing UNBC’s shared services model through transparency, responsiveness, and a culture of service excellence.