Student Access & Support

Upon completion of registration, students are provided access to Desire2Learn (D2L), our learning management system. For course access, use the login information completed at the time you would have registered. For easy access to D2L, bookmark the login link: onlinestore.unbc.ca/myaccount

All students are asked to read UNBC Continuing Studies' Policies and Procedures prior to enrolling in their course or program.

System Maintenance

Please note that on the fourth Sunday of every month, a regular System Maintenance is conducted; therefore, D2L is unavailable on this date from 1:00am-7:00am EST.


Student Support

For any questions or difficulties with course material, please contact us at cstudies@unbc.ca or please post a question to the D2L Discussion Forum.

Technical Support

For technical difficulties using any course tools, please contact Technical Support at 1-866-843-8061, Monday through Friday, 8:00am to 8:00pm PST, or email cstudies@unbc.ca.

Computer Requirements

General requirements for running D2L are as follows: 1) Email Address: All students require an email address to create an account in D2L. 2) Internet Speed: Internet access is required. High speed is recommended but not mandatory. 3) Sound: Sound card with speakers or headphones. All courses contain some audio material.

Course Access Information

Once you have registered and paid for your online course, you will receive an email with a link to the UNBC D2L site. This is your course access. You may also access D2L at https://unbc.desire2learn.com/, so long as you have paid for your course in full.

Software Requirements

No software requirements. Our online courses do not require you to install any new software. However, you will need to ensure your Flash Player is up-to-date.

Browser Requirements

Our courses are optimized for Google Chrome (PC or Mac) latest version, Firefox (PC or Mac) latest version, Internet Explorer 11 (PC) and Safari (Mac) version 9 or later. 

Missing registration email or payment confirmation

Please double check your junk/spam/clutter folders within your email to make sure the email is not within one of those folders. Please add cstudies@unbc.ca to your address book so this doesn’t happen again.

Mail-Out Certificate

In the situation where you are unable to pick up a printed certificate in person (instead of a digital certificate), an original copy can be mailed to you for a fee. A certificate mailing fee will be charged prior to mailing the certificate. Fees are as follows: Within BC – $20.00, North America – $30.00, International – $55.00. Please contact cstudies@unbc.ca for details.

Tax Forms

T2202A forms are available to students on February 28 of each year. To access your T2202A for online courses, log in to your My Account. If you have forgotten your username or password, please email cstudies@unbc.ca to request a reset.

Once you have logged in:

  1. Choose View Order History
  2. Find the link to Tax Forms, which will open a drop-down menu where you will select the appropriate tax year
  3. Simply print your chosen T2202A

Please note: This form only allows one original to be printed; all other versions will be a copy.


Troubleshooting

How to Recover Your Username

Contact us at cstudies@unbc.ca or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.

Unable to Access Courses

First, ensure that your username and password are correct – if this is the problem see below for information on resetting your password. If this is not the issue, contact us at cstudies@unbc.ca or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.

Password Reset

To reset your password, click the Forgot your Password? link on the UNBC D2L login page at https://unbc.desire2learn.com. Alternatively, you can contact us at cstudies@unbc.ca or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.

Technical Support

For technical support, contact us at cstudies@unbc.ca or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.

Difficulty Connecting to D2L Brightspace

After March 1, 2018, if your browser does not support TLS 1.1 or higher, any inbound connections to or outbound connections from the D2L instance that rely on TLS 1.0 will fail to connect. Please upgrade to the latest version of your browser of choice. TLS 1.1 has been supported for a couple of years and can be validated by going to https://www.ssllabs.com/ssltest/viewMyClient.html and reviewing the Protocol Features section to ensure 1.1 or higher are supported.