Upon completion of registration, students are provided access to Desire2Learn (D2L), our learning management system. For course access, use the login information completed at the time you would have registered. For easy access to D2L, bookmark the login link: onlinestore.unbc.ca/myaccount
All students are asked to read UNBC Continuing Studies' Policies and Procedures prior to enrolling in their course or program.
Please note that on the fourth Sunday of every month, a regular System Maintenance is conducted; therefore, D2L is unavailable on this date from 1:00am-7:00am EST.
For any questions or difficulties with course material, please contact us at firstname.lastname@example.org or please post a question to the D2L Discussion Forum.
For technical difficulties using any course tools, please contact Technical Support at 1-866-843-8061, Monday through Friday, 8:00am to 8:00pm PST, or email email@example.com.
General requirements for running D2L are as follows: 1) Email Address: All students require an email address to create an account in D2L. 2) Internet Speed: Internet access is required. High speed is recommended but not mandatory. 3) Sound: Sound card with speakers or headphones. All courses contain some audio material.
Course Access Information
Once you have registered and paid for your online course, you will receive an email with a link to the UNBC D2L site. This is your course access. You may also access D2L at https://unbc.desire2learn.com/, so long as you have paid for your course in full.
No software requirements. Our online courses do not require you to install any new software. However, you will need to ensure your Flash Player is up-to-date.
Our courses are optimized for Google Chrome (PC or Mac) latest version, Firefox (PC or Mac) latest version, Internet Explorer 11 (PC) and Safari (Mac) version 9 or later.
Missing registration email or payment confirmation
Please double check your junk/spam/clutter folders within your email to make sure the email is not within one of those folders. Please add firstname.lastname@example.org to your address book so this doesn’t happen again.
In the situation where you are unable to pick up a printed certificate in person (instead of a digital certificate), an original copy can be mailed to you for a fee. A certificate mailing fee will be charged prior to mailing the certificate. Fees are as follows: Within BC – $20.00, North America – $30.00, International – $55.00. Please contact email@example.com for details.
T2202A forms are available to students on February 28 of each year. To access your T2202A for online courses, log in to your My Account. If you have forgotten your username or password, please email firstname.lastname@example.org to request a reset.
Once you have logged in:
- Choose View Order History
- Find the link to Tax Forms, which will open a drop-down menu where you will select the appropriate tax year
- Simply print your chosen T2202A
Please note: This form only allows one original to be printed; all other versions will be a copy.
How to Recover Your Username
Contact us at email@example.com or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.
Unable to Access Courses
First, ensure that your username and password are correct – if this is the problem see below for information on resetting your password. If this is not the issue, contact us at firstname.lastname@example.org or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.
To reset your password, click the Forgot your Password? link on the UNBC D2L login page at https://unbc.desire2learn.com. Alternatively, you can contact us at email@example.com or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.
For technical support, contact us at firstname.lastname@example.org or call our toll-free support at 1-866-843-8061 (Monday through Friday from 8:30 am to 4:30 pm PST). Outside of these hours, contact D2L directly at 1-877-325-7778.
Difficulty Connecting to D2L Brightspace
After March 1, 2018, if your browser does not support TLS 1.1 or higher, any inbound connections to or outbound connections from the D2L instance that rely on TLS 1.0 will fail to connect. Please upgrade to the latest version of your browser of choice. TLS 1.1 has been supported for a couple of years and can be validated by going to https://www.ssllabs.com/ssltest/viewMyClient.html and reviewing the Protocol Features section to ensure 1.1 or higher are supported.