Business Communications

business communications workshop course unbc

The Business Communications course provides basic skills in written and oral business communication. It also covers how to effectively organize and deliver written and orally presented business reports. 


  • Communication skills
  • Identify your personal communication style
  • Understand individuals' differences and similarities
  • Improve business-writing processes, including e-mails, memos, letters, and other daily writing
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Learning Outcomes

  • Understand the importance of becoming an effective business communicator in today’s changing workplace
  • How to create various business documents using appropriate format, tone, and style
  • Examine the traditional formats of memos and letters for business correspondence
  • Identify the pros and cons of email and how to use it professionally
  • Develop a conversational tone and use positive and courteous language
  • Revise messages to achieve coniseness, clarity, and impact
  • Revise messages to achieve visual persuasiveness
  • Describe effective techniques for proof-reading documents
  • How to deal with negative situations quickly and appropriately