Benefits What is an Employee Assistance Program? How do I submit an expense claim to D.A. Townley for reimbursement? When is my coverage effective? How do I contact D.A. Townley to get information on a claim or clarify my benefits? Is there a limit to eligible drugs and medicines I can claim? Does our extended health care cover orthopaedic shoes? Am I covered under our UNBC extended health care plan if I am travelling outside of the country?

Faculty & Staff Links Benefits Pensions Employment Information Forms Training & Development Orientation   If you have a question that isn't answered here, please contact the Human Resources office at 960-5521

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You can access your account using the same PIN via the world wide web at www.sunlife.com. This site allows you to transfer funds directly on-line.

 

Once you are enrolled you will be mailed quarterly statements describing activity on your fund directly from Sun Life. You can also access your account through the toll-free, easy-to-use touch-tone SunLine telephone system available 24 hours a day, 7 days a week. Once you have enrolled in your plan you will be sent your account number and Personal Identification Number (PIN) from Sun Life which enables you to access your account by calling 1-866-733-8612.

Call SunLine to:

This program is a pro-active option for helping employees and their families manage their personal health & happiness through a totally confidential, professional counselling service for a broad range of personal and family problems. Counselling is provided through the Wilson Banwell network - a group of provincially registered psychologists with extensive experience helping individuals and operates under the strictest confidence by law. UNBC's plan allows an eligible employee and their dependents to receive up to 12 hours of counselling services per year. For emergency services or to book appointments, Wilson Banwell counsellors can be reached at 1-800-663-1142. An EAP brochure detailing this program is available at Human Resources.

 

Pick up a copy of the DA Townley claim form from Human Resources or download the form from our Forms page, complete all of the relevant information, attach originals of bills or receipts to this form and mail it directly to DA Townley at the address indicated on the form. Ensure you keep copies of all your receipts before submitting your claim.

 

It is important to note that most supplemental benefits are effective the date you begin your employment.  However, the dental benefit has a three month waiting period.

 

You can call DA Townley directly at their toll-free number: 1-800-663-1356.

 

There may be a limit... it is advisable that you call DA Townley to verify if you are uncertain. No amount is payable for any drug or medicine which is experimental or which has not been approved for use by the Ministry of Health & Welfare Canada.

Yes... but is limited in each calendar year to a maximum benefit of $250.00.

DA Townley will pay benefits for emergency charges for medical care that is medically necessary and occurs while the insured employee is travelling outside of Canada. However, the illness must be unforeseen and there are exceptions and limitations to this benefit and it is advisable that you clarify your benefits with DA Townley before you travel. Med Assist wallet cards are available in the Human Resources Department.

 

Only in the case of an emergency, where for example you or your eligible dependent are air-evacuated to a center outside of Prince George, MSP will only partially cover the travel costs of the person being air-evacuated and you will be billed for the remainder. Extended Health benefits will cover air ambulance charges. Once the injured or sick person is released from care, none of the travel expenses to return to Prince George are covered.

 

DA Townley will pay 100% up to the maximum amount of $500.00 for eligible vision charges in any 24-month period (12-month period for a dependent child under 19 years of age). There is no deductible for this benefit. Some visual services are not covered and you should confirm these services with DA Townley.  It is important to note the waiting period is measured by the date of purchase on the receipts.  Do not purchase new vision care until the full waiting period has lapsed.

 

Yes... DA Townley will pay up to a maximum amount per calendar year of $1,500.00 for eligible expenses. There is no deductible amount for this benefit. Reimbursement amounts for preventive services is 100%, for restorative services is 100% and for major restorative services is 100%. A description of eligible preventive, restorative and major restorative services is listed in the DA Townley Dental Care booklet available from Human Resources. However, we recommend that you have your dentist obtain a pre-treatment estimate from DA Townley for major restorative work as additional costs may apply, and to ensure work will be approved.

 

The lifetime maximum amount is $3000.00 with no deductible amount and the reimbursement amount is 65% payable by DA Townley. A pre-treatment estimate of charges IN ADVANCE of treatment is required.

 

Drug Cards may not work if your information has been incorrectly keyed in by either the Pharmacist or by DA Townley upon enrollment of this benefit.  Ask your Pharmacist to re-enter the data and if there are no results, contact the Human Resources Department as soon as possible.

If you incur a prescription expense at a pharmacy that does not have a drug card system, you may claim your receipts on a manual drug claim form available in the HR department or download the appropriate claim form from our Forms page.

 

No... the drug card is limited to drugs and medicines which legally require a prescription.  For a further breakdown, refer to your DA Townley booklet under "Pay-Direct Drug Benefit". Please note: As of August 1, 2004, Faculty are no longer provided with drug cards and must submit their claims on an Extended Health Benefits Claim form.

 

There is a detailed brochure on Coordination of Benefits available in the HR Department.  This brochure includes an explanation of how children claims are processed when coordination of benefits exist.

 

There is a $25.00 deductible for single accounts and a $50.00 deductible for Family accounts, per calendar year.  Employees may notice that the first claims processed in a calendar year will not be reimbursed af the full 80% until the appropriate deductible amount has been fulfilled.

 

If you plan to leave the Province for two or more months, contact MSP before leaving.  In some circumstances, benefits may be available for up to 12 months. The toll free number is 1-800-663-7100.